If you're having trouble accessing your patient portal, here are the most common reasons and what to do.
First, check your spam or junk folder — invitation emails sometimes land there. You can also request a fresh link yourself: go back to the sign-in page and choose "Get your secure link."
If you still don't see anything, your account may not be set up in our system yet. Contact your practitioner — they can send you a direct invitation to create your account.
Use the password reset link. We'll email you a one-time link to set a new password. The link expires in 1 hour.
Accounts created from an invitation link are verified automatically. If you ever see a message asking you to verify your email, contact us and we'll verify your account manually.
If you saw a message that your account is temporarily locked, that's because of repeated incorrect password attempts. The lock clears automatically after 30 minutes — or you can reset your password right now to regain access immediately.
If you see a message that your portal access has been disabled, please contact us — this usually means your patient record needs to be updated.
Give us a call during business hours and we'll help sort it out. Please have the email address you're trying to use ready.